Terms of Service

1. Acceptance of Terms

By accessing or using HeartBadge services and the HeartBeat platform, you agree to these Terms of Service and any policies linked at checkout. If you do not agree, do not use the services.

2. Membership Access

HeartBadge is the membership program. HeartBeat is the digital entertainment platform. HeartBadge Lite Edition and HeartBadge Full provide access to events, experiences, and member features. The EP Heartland Collection is a membership experience collectible, not a deed, equity interest, or investment product.

3. HeartBadge Lite Edition (Progress Program)

HeartBadge Lite Edition tracks your payments toward a HeartBadge Full membership. Amounts you pay in Lite are recorded as non-cash progress credit that can be applied only toward the $235 HeartBadge Full membership. Progress credit is not transferable, cannot be exchanged for cash, and cannot be used for any other product or service. Lite benefits (if any) activate immediately upon enrollment. When your progress reaches $235, you may choose to convert to HeartBadge Full.

4. No Investment Promises; No Financial Product

HeartBadge and the HeartBeat platform are not investment products. Membership benefits are for participation and access, and we do not promise financial returns. Membership does not create any expectation of profit, yield, return, or appreciation from the efforts of HeartChain Labs, other members, or any third party. HeartChain Labs does not custody member funds, does not act as escrow, money transmitter, broker, dealer, investment adviser, charity, fiscal sponsor, or guarantor, and does not control member wallets or guarantee completion of transfers.

5. Eligibility and Account Integrity

You must be at least 16 years of age (or the age of digital consent in your jurisdiction) to use HeartBadge services. We do not knowingly collect personal data from individuals below this age. You are responsible for accurate signup information, account security, and lawful use of the services. Do not share account access or misrepresent your identity.

6. Payments and Activation

Membership purchases are processed through approved payment providers or authorized resellers. If you purchase through an authorized reseller, your purchase contract is with that reseller (including payment method, taxes, refunds, and disputes), and HeartBadge activates membership after valid purchase verification. Card checkout is billed directly by HeartChain Labs, LLC through Stripe, and ACH / Wire checkout is billed directly by HeartChain Labs, LLC through Mercury-issued invoices. Historical reseller purchases remain governed by the original reseller's merchant-of-record terms. A full membership unit is finalized only after payment settles, the 24-hour refund window expires, and no fraud/dispute/reversal flags are present. After finalization, membership IDs are permanently assigned in sequence and founders-allotment eligibility is locked.

7. Payment Reversal and Dispute Controls

If a payment reversal, refund, or dispute is raised after settlement, we may restrict withdrawals, transfers, or value extraction while review is in progress. If a dispute is resolved in your favor, access is reinstated. If non-payment is confirmed, membership and related entitlements may be revoked until resolved.

8. Referral Program Rules and Founding Cohort Promotional Rewards

The HeartBadge Ambassador Program is a direct-referral program for eligible HeartBadge members. Lite and Full members may participate, subject to membership-tier reward handling and these Terms. The standard Ambassador Referral Reward is $50 for each qualifying direct referral that results in the referred person purchasing and finalizing a Full HeartBadge membership. A qualifying referral must be attributed to the Ambassador through an approved referral link, code, or other HeartBadge attribution method; the Full membership payment must settle; the applicable 24-hour refund window must expire; and no unresolved fraud, dispute, reversal, or chargeback flag may remain. A Lite membership activation by the referred person does not by itself create the standard $50 Ambassador Referral Reward. If that referred member later completes the required Full membership purchase while valid Ambassador attribution remains in place, the referral may qualify at Full-membership finalization. The $50 Ambassador Referral Reward is funded and administered by HeartChain Labs and is separate from the referred member's purchase price, participation-based rewards, founding promotional rewards, charitable donations, sponsorships, and third-party program incentives. Lite-member Ambassador rewards may initially be issued as restricted member credits; Full-member rewards may be credited as standard available reward balances, each subject to applicable wallet, finalization, fraud, tax, reporting, and compliance requirements. For a limited time, HeartChain Labs may separately offer eligible founding members capped promotional rewards through verified participation and Ambassador Program activity, up to a maximum promotional reward cap of $2,500 unless otherwise stated in official program terms. These Founding Cohort Promotional Rewards may be earned through qualifying direct Ambassador referrals and/or verified BEATS participation activity across HeartBadge programs. BEATS are participation signals used to determine eligibility, weighting, and priority for eligible program rewards under published rules. BEATS are not cash, tokens, deposits, stored value, securities, commodities, financial instruments, or standalone assets. Founding Cohort Promotional Rewards are not earned merely by purchasing a HeartBadge membership and are not passive income, investment returns, yield, guaranteed payouts, charitable contributions, or financial products. The Ambassador Program does not pay downline compensation; ambassadors do not earn rewards from sub-affiliates, recruited ambassadors, or referrals made by other ambassadors. Rewards tied to historical card or debit purchases remain subject to the hold and dispute rules accepted at purchase. New membership purchases follow the payment-rail, finalization, transfer, and wallet policies applicable to the transaction. Fraud, abuse, referral manipulation, unauthorized self-referrals, or misleading claims may result in reward reversal, restrictions, or account termination. When promoting HeartBadge publicly as an ambassador, you must clearly disclose your participation in the Ambassador Program and any material benefit you may receive, consistent with applicable endorsement rules. Businesses, nonprofit organizations, community groups, and other eligible organizations may participate as Ambassadors on the same applicable direct-referral principles. Participation by a nonprofit does not make a HeartBadge membership purchase a charitable contribution. A campaign expressly representing that purchase of a HeartBadge membership will benefit a named charitable organization may require separate HeartChain approval and additional disclosures, registrations, or legal review.

9. Third-Party Programs and Promotions

HeartBadge is an independent member identity and participation substrate. No member, ambassador, sponsor, or partner may claim to speak for, define, bind, or create obligations on behalf of HeartBadge or HeartChain Labs unless HeartChain Labs has approved that language in writing. Third-party programs, campaigns, offers, rewards, sponsorships, referrals, donations, or side arrangements that reference HeartBadge are solely the responsibility of the party offering them and are subject to their own terms, funding, disclosures, and legal compliance. HeartBadge membership purchases are not charitable contributions unless the actual transaction is structured through a qualified 501(c)(3) or equivalent charitable channel.

10. Service Updates and Account Actions

We may update features, pricing, or policies over time. We may suspend or terminate access for fraud, abuse, or violations of these Terms.

11. MessageBox Communications

• MessageBox is an optional HeartBadge feature that enables members to receive communications related to the programs, events, activations, and services they join. These communications may include event updates, access notices, schedule changes, organizer announcements, reward or participation notices, and, where applicable, safety or public information messages.
• By enabling MessageBox, you consent to receive these communications through MessageBox and related delivery channels used by HeartBadge programs.
• MessageBox may be used by HeartChain Labs, program operators, event organizers, approved venue or service partners, and, where applicable, public safety or emergency coordination partners connected to an active program or event.
• MessageBox is provided as a convenience and operational communications layer. Delivery is not guaranteed, and MessageBox should not be relied upon as the sole means of receiving emergency, legal, medical, or time-sensitive communications.
• We may suspend, restrict, or disable MessageBox access or messaging privileges to protect members, events, operators, or the platform.

12. Contact and Support

For billing or policy questions, contact support@heartbadge.com. Using in-app support before filing external disputes helps us resolve issues faster and preserve your account history.