Terms of Service

1. Acceptance of Terms

By accessing or using HeartBadge services and the HeartBeat platform, you agree to these Terms of Service and any policies linked at checkout. If you do not agree, do not use the services.

2. Membership Access

HeartBadge is the membership program. HeartBeat is the digital entertainment platform. HeartBadge Lite Edition and HeartBadge Full provide access to events, experiences, and member features. The EP Heartland Collection is a membership experience collectible, not a deed, equity interest, or investment product.

3. HeartBadge Lite Edition (Progress Program)

HeartBadge Lite Edition tracks your payments toward a HeartBadge Full membership. Amounts you pay in Lite are recorded as non-cash progress credit that can be applied only toward the $235 HeartBadge Full membership. Progress credit is not transferable, cannot be exchanged for cash, and cannot be used for any other product or service. Lite benefits (if any) activate immediately upon enrollment. When your progress reaches $235, you may choose to convert to HeartBadge Full.

4. No Investment Promises; No Financial Product

HeartBadge and the HeartBeat platform are not investment products. Membership benefits are for participation and access, and we do not promise financial returns. Membership does not create any expectation of profit, yield, return, or appreciation from the efforts of HeartChain Labs, other members, or any third party. HeartChain Labs does not custody member funds, does not act as escrow, money transmitter, broker, dealer, investment adviser, charity, fiscal sponsor, or guarantor, and does not control member wallets or guarantee completion of transfers.

5. Eligibility and Account Integrity

You must be at least 16 years of age (or the age of digital consent in your jurisdiction) to use HeartBadge services. We do not knowingly collect personal data from individuals below this age. You are responsible for accurate signup information, account security, and lawful use of the services. Do not share account access or misrepresent your identity.

6. Payments and Activation

Membership purchases are processed through approved payment providers or authorized resellers. If you purchase through an authorized reseller, your purchase contract is with that reseller (including payment method, taxes, refunds, and disputes), and HeartBadge activates membership after valid purchase verification. Card checkout is billed directly by HeartChain Labs, LLC through Stripe, and ACH / Wire checkout is billed directly by HeartChain Labs, LLC through Mercury-issued invoices. Historical reseller purchases remain governed by the original reseller's merchant-of-record terms. A full membership unit is finalized only after payment settles, the 24-hour refund window expires, and no fraud/dispute/reversal flags are present. After finalization, membership IDs are permanently assigned in sequence and founders-allotment eligibility is locked.

7. Payment Reversal and Dispute Controls

If a payment reversal, refund, or dispute is raised after settlement, we may restrict withdrawals, transfers, or value extraction while review is in progress. If a dispute is resolved in your favor, access is reinstated. If non-payment is confirmed, membership and related entitlements may be revoked until resolved.

8. Referral Program Rules and Founding Cohort Promotional Rewards

Ambassador rewards are $50 for every qualifying direct referral that converts (claimed and paid in full). For a limited time, HeartChain Labs may offer eligible founding members the opportunity to qualify for capped promotional rewards through verified participation and Ambassador Program activity, up to a maximum promotional reward cap of $2,500 unless otherwise stated in official program terms. These Founding Cohort Promotional Rewards may be earned through qualifying direct Ambassador referrals and/or verified BEATS participation activity across HeartBadge programs. BEATS are participation signals used to determine eligibility, weighting, and priority for eligible program rewards under published rules. BEATS are not cash, tokens, deposits, stored value, securities, commodities, financial instruments, or standalone assets. Rewards are earned only when the underlying qualifying activity is verified, finalized, and not reversed. Rewards are subject to eligibility, program rules, finalization, hold periods, fraud controls, program budget, tax documentation (including Form W-9 where applicable), reporting requirements, and compliance with the HeartBadge Use & Promotion Policy. Founding Cohort Promotional Rewards are not earned merely by purchasing a HeartBadge membership. They are not passive income, not investment returns, not yield, not guaranteed payouts, not charitable contributions, and not financial products. The Ambassador Program does not pay downline compensation; ambassadors do not earn rewards from sub-affiliates, recruited ambassadors, or referrals made by other ambassadors. Card/debit referrals are subject to a 180-day hold period before transfer or payout. Lite-member rewards are issued as restricted promotional member credits with limited initial use. Fraud, abuse, or misleading claims may result in reward loss or account termination. When promoting HeartBadge publicly as an ambassador, you must clearly disclose your participation in the Ambassador Program and any material benefit you receive, consistent with FTC endorsement guidelines.

9. Third-Party Programs and Promotions

HeartBadge is an independent member identity and participation substrate. No member, ambassador, sponsor, or partner may claim to speak for, define, bind, or create obligations on behalf of HeartBadge or HeartChain Labs unless HeartChain Labs has approved that language in writing. Third-party programs, campaigns, offers, rewards, sponsorships, referrals, donations, or side arrangements that reference HeartBadge are solely the responsibility of the party offering them and are subject to their own terms, funding, disclosures, and legal compliance. HeartBadge membership purchases are not charitable contributions unless the actual transaction is structured through a qualified 501(c)(3) or equivalent charitable channel.

10. Service Updates and Account Actions

We may update features, pricing, or policies over time. We may suspend or terminate access for fraud, abuse, or violations of these Terms.

11. MessageBox Communications

• MessageBox is an optional HeartBadge feature that enables members to receive communications related to the programs, events, activations, and services they join. These communications may include event updates, access notices, schedule changes, organizer announcements, reward or participation notices, and, where applicable, safety or public information messages.
• By enabling MessageBox, you consent to receive these communications through MessageBox and related delivery channels used by HeartBadge programs.
• MessageBox may be used by HeartChain Labs, program operators, event organizers, approved venue or service partners, and, where applicable, public safety or emergency coordination partners connected to an active program or event.
• MessageBox is provided as a convenience and operational communications layer. Delivery is not guaranteed, and MessageBox should not be relied upon as the sole means of receiving emergency, legal, medical, or time-sensitive communications.
• We may suspend, restrict, or disable MessageBox access or messaging privileges to protect members, events, operators, or the platform.

12. Contact and Support

For billing or policy questions, contact support@heartbadge.com. Using in-app support before filing external disputes helps us resolve issues faster and preserve your account history.