HeartBadge

Refund Policy

Effective Date: June 1, 2026

24-Hour Refund Window (Lite + Full Membership)

  • This 24-hour refund policy applies to both Lite and full membership purchases.
  • If you request a refund within 24 hours of purchase, we will refund your order as long as your order has not been finalized.
  • Finalized means payment settled, the 24-hour window passed, and no dispute or reversal flags are active.

After 24 Hours

  • After the 24-hour window, all sales are final once your order is finalized, except for billing-error, non-delivery, or verified unauthorized-payment cases.
  • For authorized reseller purchases, receipts, refunds, disputes, and customer support are handled by the reseller under reseller terms. Direct HeartChain Labs, LLC card and ACH / Wire purchases are handled through HeartChain billing support.

Exceptions We Always Honor

  • Even after 24 hours, we provide a refund or resolution for the following:
    • Billing error (duplicate charge or incorrect amount)
    • Non-delivery (you paid but did not receive what you purchased due to our error)
    • Proven unauthorized payment (verified fraud)

Pending vs Activated Orders

  • During the first 24 hours, full membership may show as Pending while finalization protections run.
  • If you request a refund while pending:
    • Your order is canceled
    • Your membership is not finalized
    • Any reserved membership ID is released back to the queue

How to Request a Refund

  • Fastest path: Account > Billing > Request Refund.
  • If you cannot access your account, contact support with:
    • The email used at checkout
    • The transaction date/time
    • Last 4 digits of the card (if applicable)

Chargebacks

  • If something went wrong, contact us first. Direct support is usually the fastest way to resolve issues before a bank dispute. Disputes may place membership in a restricted state while review is open.

Contact

    • Support: support@heartbadge.com
    • Hours: posted in your member support center
    • Typical response time: within 24 hours

Checkout Disclosure

  • Refundable for 24 hours (if not finalized). After finalization, all sales are final.
  • For authorized reseller purchases, payment, receipts, refunds, disputes, and customer support are handled by the reseller under reseller terms.
  • By purchasing, you agree to the Terms and Refund Policy.
  • Your agreement is recorded with your order.